Our returns policy lasts 14 days once your item has been delivered Australia wide and 28 days worldwide. If 14/28 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unworn, undamaged, unmarked, be in the exact condition they were received in and must also be put back into the original packaging. 

To complete your return, we require a receipt or proof of purchase.

Refunds/Exchanges

We only accept refund/exchange on full priced items within 14 days Australia wide and 28 days worldwide once your item is dispatched. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We reserve the right to reject a return should we deem the garment to breach these conditions. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that your bank may require an extra 3-5 business days to clear the funds back into your account. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Faulty Items

If your item is faulty we sincerely apologise. Please send your item back immediately as we will replace it with a new one and also cover the cost of shipping.

Exchanges

If you need to exchange your item for a different size or another item send us an email at info@satinandsaint.com and send your item to our warehouse: 24 Sherbourne Rd, Briar Hill, VIC, 3088, Australia. Take note that we will not cover the cost of shipping on exchanged items.

Shipping

To return your product, you should mail your product to: 24 Sherbourne Road, Briar Hill, VIC, 3088, Australia.

For all other enquires please contact us at customercare@satinandsaint.com.